1. How can I contact Fundior customer support?

We’re here to help! If you have any questions, concerns, or need assistance with your order, you can reach our customer support team anytime at [email protected]. We aim to respond within 24 to 48 hours, Monday through Friday. Whether it's product inquiries, order updates, or anything else — we’re just an email away!

2. What is your shipping policy?

We offer free standard shipping on all orders over $59. For orders under that amount, a flat shipping fee will apply at checkout. Our processing time is typically 2–4 business days, after which your package will be shipped. Estimated delivery time is 7–15 business days, depending on your location and local postal service. Please note that personalized items may take a bit longer to process due to customization.

3. Can I personalize my order?

Absolutely! Personalization is at the heart of what we do at Giftbaux. Most of our products come with customization options, such as names, initials, dates, or even photos — depending on the item. On each product page, you’ll find clear instructions and customization fields. Simply follow the prompts to create a one-of-a-kind piece made just for you or your loved ones. If you have special requests beyond the options provided, feel free to email us at [email protected] — we’ll do our best to accommodate you.

4. How do I track my order? Once your order has been shipped, you’ll receive an email confirmation that includes your tracking number and a link to follow your package’s journey. Tracking may take 1–3 business days to update after the item leaves our facility. If you have trouble tracking your order or didn’t receive the tracking info, please don’t hesitate to contact us.

5. What is your return and refund policy?

We want you to love your purchase — but if you’re not fully satisfied, we’re here to make it right. Please contact us at [email protected] within 14 days of delivery to initiate a return, replacement, or refund. Items must be unused and in original packaging. Custom or personalized items may not be eligible for return unless they arrive damaged or with an error. Refunds are issued to the original payment method within 5–10 business days after return approval.

6. Do you offer international shipping?

Yes, we proudly ship to customers in the United States, Europe, and select countries worldwide. Please note: International shipping times may vary based on destination and customs. Additional customs duties or taxes may apply depending on your country’s regulations (these are the buyer’s responsibility). Tracking is available for most destinations. If you’re unsure whether we ship to your location, feel free to email us.

7. How can I update or cancel my order?

If you need to update or cancel your order, please contact us immediately at [email protected]. Orders are processed quickly — often within 24 hours — so the sooner you reach out, the better chance we have of making changes before it’s shipped. Once an item is in production or has been dispatched, cancellations or modifications may not be possible.