Frequently Asked Questions (FAQ)

1. What payment methods are supported?

We currently accept the following payment options: Visa, MasterCard, American Express, PayPal

2. Is the payment process secure?

Yes. All transactions are protected by industry-standard SSL encryption, ensuring that your personal and financial data remain strictly confidential. We do not store your payment details on our servers.

3. How can I modify my order?

Modifications are allowed before the order is shipped. If you wish to update your shipping address, change product details, or make other adjustments, please contact our customer service promptly.

Once the package has been dispatched, changes can no longer be made.

4. What is your order cancellation policy?

Orders may be cancelled free of charge as long as they have not been shipped. Please reach out to our team as soon as possible to initiate cancellation. Orders that are already in transit cannot be cancelled.

5. How do I check the status of my order?

Simply log into your account and go to the “My Orders” section to view real-time updates. You will also receive an email notification with tracking information once your order is shipped.

6. Which countries/regions do you ship to?

We provide international shipping to most regions, including but not limited to: the United States, Canada, the United Kingdom, most of Europe, Australia, New Zealand, and key Asian countries.

If your country is not listed during checkout, unfortunately, we are unable to ship there at this time.

7. How is the shipping cost calculated?

Shipping fees are calculated based on several factors such as destination, weight, parcel size, and selected shipping method. Orders that meet a certain purchase threshold may qualify for free standard shipping, which will be clearly stated at checkout.

8. What is the estimated delivery time?

Delivery times vary by location and shipping option:

Standard shipping typically takes 7 to 20 business days.

Express shipping delivers within approximately 3 to 10 business days.

Please note that customs clearance and local handling may affect overall delivery times. for more please visit our shipping and delivery policy.

9. How can I track my shipment?

https://www.fundior.com/tracking-order/

Once your package has been dispatched, you will receive an email containing a tracking number. You can use this to monitor the delivery progress either through our website or the courier’s official site.

10. What if my package is lost or damaged?

If your package arrives damaged or appears to be lost in transit, contact our support team immediately. Please include your order number and tracking details so we can investigate the matter and arrange a refund or replacement if necessary.

11. Will I have to pay customs duties or import taxes?

Some countries may impose import taxes, VAT, or customs duties, which are the responsibility of the recipient. Please consult your local customs authority for more information.We provide the required documentation to facilitate customs clearance.

12. How can I find specific products on your site?

You may explore products using the site navigation menu, keyword search, or filter tools. Categories are organized by product type, occasion, or personalization options to make your search easier.

13. Where can I find product sizing or specifications?

Product detail pages include clear descriptions of size, materials, and usage. For items like rings or clothing, a size guide is also available. Feel free to contact us for further assistance.

14. What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery, provided the item is unused, in original condition, and includes all original packaging.Personalized or custom-made products are non-refundable unless defective.

For full details, please visit our return and exchange policy.

15. How can I initiate a return or exchange?

Log in to your account and go to “My Orders” to submit a return request, or contact our customer service team with your order number. You will receive return instructions and the return address once your request is approved.

16. Who pays for return or exchange shipping costs?

Return shipping costs are borne by the customer unless the return is due to a confirmed product defect or shipping error. In such cases, we will provide a prepaid return label. for more please visit our return and exchange policy.

17. How can I contact customer service?

You may reach us through the following channels:

Email: [email protected]

Online Form: https://www.fundior.com/contacts/

Phone: +86-177-2265-5697 (Mon–Fri, 9:00 AM – 6:00 PM GMT+8)

18. Where can I find information about discounts or coupons?

Stay updated by subscribing to our newsletter or checking the homepage for active promotions. Promo codes can be applied at checkout during eligible sales periods.

19. Where can I read your Privacy Policy?

You can view our full privacy terms, including how we collect and protect your personal information, please visit our privacy policy.

20. What after-sales services do you provide?

We offer dedicated post-purchase support, including help with damaged or lost items, incorrect orders, or late deliveries.

Our team will work with you to provide appropriate resolutions such as replacements or refunds. for more please visit our return and exchange policy.